Textng communications is only obligated to issue a refund in a case of Over payment for any of the following services; Purchase of Virtual Numbers, Registeration of Sender ID. Note that, The refund issued in the case of Overpayment will only be the excess amount that was paid for that service.

2.1 You will not be entitled to a refund if there is a reduction in price of any of these services ON or AFTER the day your payment was received and acknowledged. 2.2 All eligible refunds will be automatically credited as SMS Units to your client account with Textng communications, unless you specifically request for a cash refund. 2.3 If you have requested a cash refund, Textng communications will only give such a refund where the account name you have provided for the refund are an exact match with the name you provided in your Sign Up Form. 2.4 Requests for cash refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All cash refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account. 2.5 Unless you specifically request a cash refund, purchases made via any online payment gateway processor i.e Quickteller, Paystack, Rave, Paypal, etc may be refundable via the source of payment and Textng communications is not responsible for any additional charges imposed by the online payment processing company.